TERMS & FAQs

What payment methods are accepted?

We accept payment by Visa, Mastercard or Paypal.

Is it safe to use my credit card through the online store?

All transactions placed through the Bianca Mavrick online store are processed through Stripe Payments, which is a validated Level 1 PCI DSS Compliant service provider.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

How does the jewellery come packaged?

Most items are shipped in our signature EVA zip lock bag packaging - it is branded and frosted in finish. Purchases include a care card and post card.

Smaller pieces such a studs, precious jewellery and fine chain necklaces, arrive in a branded jewellery box made from recycled card and eco-friendly glues. Care cards and post cards are also included.

Shoes: Each pair of shoes comes in a branded cloth bag.

Do you have Gift Vouchers available for purchase?

No currently, but these are coming very soon!

Can a personal message be included with my gift?

Yes, you will be given the opportunity to write a personalised gift message at the checkout. Messages are hand written on a branded card & included with your purchase.

We won't include any hard copy receipt of purchase with orders that request gift messages. Receipt of sale information can be retrieved by the buyer through their email account, or via the order confirmation email.

Do you ship internationally?

Yes, we ship worldwide. See our Shipping & Handling page for more info.

Will I be charged sales tax on my purchase?

All prices are displayed inclusive of GST (10% tax). International orders are exempt from this tax, which is removed from the order subtotal after shipping information is entered at the checkout.

Can I pay in my own currency?

We provide the ability to view our online store in your preferred currency, for ease of conversion, however all transactions settle in Australian Dollar (AUD).

How will I know if you have received my order?

After your order is placed, you will receive a notification to your email account that your order has been received. Please note, your order is not confirmed until payment has been received & items prepared for dispatch, at which point a notification to your email account regarding the shipment information will be sent.

When will I receive my order?

Thanks for placing an order with us! We are excited to get these jewels in the mail to you.

All items listed in our online store are in stock, ready for immediate dispatch. In the unlikely event that an item is not in stock, we will be in touch to issue a payment reversal or update you on when your item will be available.

You will receive an email from us once your goodies have been parcelled up and a tracking number has been generated for you. 

We endeavour to post out all orders placed before 12pm AEST on the same business day we receive them however at times it can take up to two business days for orders to be despatched. We can not ship on weekends or Queensland public holidays, so any items ordered during this time will be shipped on the next business day.

All items listed in our online store are in stock, ready for immediate dispatch. In the unlikely event that an item is not in stock, we will be in touch to issue a payment reversal or update you on when your item will be available.

Orders within Australia are sent with Express Post and will be received within 1–3 business days for Metropolitan areas, add an extra 3 business days for rural areas and Western Australia.  

International orders will be shipped via DHL e-commerce and will be received within 5–12 business days, depending on country. Please refer to our Shipping & Handling page. Express Courier International orders will be received within 2 - 4 business days, this service be elected at the checkout.

How do I track my order?

Upon dispatch, all customer will receive notification via email, that includes full tracking information for their parcel. To track your item, visit the Australia Post website, or the DHL website for international orders. 

What about your returns policy?

Please choose carefully as Bianca Mavrick Jewellery does not offer an exchange or refund on pierced earrings for hygiene reasons.  

Please take careful note of all size and weight descriptions that are accurately noted on product listings and make a careful choice if the product is suitable. We do not offer refunds or exchanges for for any items where you have changed your mind, decided you did not like the purchase or had no use for it

If a faulty item is received, please contact our Customer Service team at info@biancamavrick.com or +61 413 382 227 to arrange return via post for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Do I cover shipping fees in the returns process?

Yes, though Bianca Mavrick Jewellery will reimburse the return shipping costs in the case of a faulty item. 

Who pays import and duty charges?

Import & duty charges are not included in your purchase, and are the responsibility of the customer. For further information around expected duty and taxes when importing to your country, please visit your relevant customs website.

How do I get in touch with Customer Care?

Our customer service team is available Monday to Friday, 9am to 5pm AEST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact our team at info@biancamavrick.com or give us a call on +61 413 382 227.

Where can I see the jewellery in the flesh?

Visit our Stockists page to find a local stockist in your area. And make sure to sign up to our mailing list to hear about upcoming pop-up events and exhibitions.